Orders and Shipping

-- Frequently Asked Questions --

How Do I use my coupon? 

Enter your coupon code in your shopping cart before proceeding to checkout.

Coupons are deducted before shipping and taxes.

Free shipping will only be included on orders of $100 or more AFTER coupon is deducted.

What shipping Method do you use?

We ship via Canada Post for all orders.

What are your delivery costs?

FOR A LIMITED TIME ONLY, ORDERS OVER $100 SHIP FOR FREE.

For orders going to Canada and the USA:

*New*  Orders up to $10-$3.95 (no tracking)

Orders up to $20 -$8.95

Orders $20.01-$50 $11.95

Orders over $50  $13.95

For Internation deliveries (outside Canada and the USA) please contact us for details.

How long will it take to receive my order?

You should recieve your items anywhere from 2-9 business days within Canada and up to 2 weeks within the USA.

What about International deliveries?

We ship small packet air for all International orders.  For the first item purchased the cost is $14.95 and for any items added it is an additional $4.95.

When will my order be processed?

We process your item within 24 hours of receiving it and it is shipped within 3 buisness days.  If you are in a hurry to recieve your item please email  CLOAKING to let us know and we will do our best to get it shipped asap.

How will my item be packaged when ordering online?

We wrap all orders in brown paper packaging and use a Westcoast baby sticker to seal it.

Will you be making bigger sizes?

We would love to hear your suggestions as for colors or designs that you would like to see for the future.

Why is the bottom of the Kimono Wrap open with no ties?

We designed our kimono specifically for brand new babies.  We were unimpressed by the baby gowns provided by the hospital and wanted to create something as simple as that but much more hip with the same amount of functionalitly.  Oh and of course we wanted something softer.  As the majority of newborns are swaddled there is no need to have a drawstring at the bottom.  We wanted a gown that didnt have to be placed over babies heads and that was ultimatly the easiest thing to put on your newborn.

I would like to sell Westcoast baby in my retail store how do I find out more information?

Westcoast baby is currently selling in over 120 boutiques in five different countries.   We are happy to offer retailers our wholesale information.  You can fill out our wholesale application and we will be in touch with you.

Where is your clothing made?

We design and manufacture all of our products in Vancouver, BC Canada.

What is your return and exchange policy?

We are happy to return or exchange items purchased fromwww.westcoastbaby.com within 15 days from your purchase date.  Items must be in new condition with tags still attached.  You will be refunded the cost minus shipping charges upon reciept of goods.

Items purchased through our retailers must be returned to them unless they are defective in which you can contact us directly about it.

What payment methods do you accept?

We accept Visa, Mastercard, Amex and Paypal

What is your privacy policy?

All information received when ordering online will be kept private and will not be shared with any other party.  We want you to feel safe ordering from us and ensure 100% confidentiality.

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